Home and Living items are returnable within 30 days of delivery with original packaging. The refund will be the purchase price, minus the cost of outbound shipping and a 15% restocking fee. Return shipping is the buyer's responsibility, so please be sure to package items well for shipment back to Home and Living. This policy will apply to all orders, including items listed with "free shipping". Shipment refusals will be treated as a standard return, in which the above policy will apply.
An RMA number is required prior to returning the order, so please contact us to let us know about your return. We will provide you with a return RMA number and the return address. Package the item back in its original packaging and write your RMA number on the box.
Returns must be in their original packaging, unassembled, undamaged and in original condition. Return items are subject to inspection upon arrival, and any missing or damaged components will result in assessment and reduction of the final refund amount. In the instance a return is received without RMA and original packaging, refund will not be issued and return will be discarded.
In some instances, images may vary in color due to print process, monitor settings, or personal perceptions. We are not responsible for color variations, and standard return fees apply.
Home and Living does not accept returns of the following items:
Home and Living's Damage/Defect standard policy is to provide replacement parts and/ or repair kits free of additional charge. Damages and/or Defects reported after 30 days are not covered.
Please provide photographs of the damaged parts, part numbers, and part descriptions that require replacement.
Once Home and Living receives a part request and photographs, replacement parts will be ordered from the manufacturer. This typically takes 4-7 business days. Once we receive your part, we will immediately ship it out to you, and will email you with your tracking information. In some rare circumstances a part may become unavailable, in these rare cases, we will contact you with an alternative resolution.
Please hold on to your damaged items. When you receive your replacement part tracking notification, we will advise if your damaged part can be disposed of or if we will need to schedule a Fed Ex pick up.
Please be advised that once a resolution has been agreed upon, the resolution cannot be reversed or substituted.
If after delivery, an item has been transported to any location other than the original consignee address within the United States , and/or to an address outside of the contiguous United States - Home and Living will not be held responsible for any issue, damage, or defect, and will not accept a return.
Ripped dustcover underneath sofa (non visible) – are not covered under Home and Living warranty. Returns for this reason will be subject to standard return policy return fees
Minor nicks to any item - Home and Living will provide a complimentary touch up kit for this issue. Returns for this reason will be subject to standard return policy return fees
Fabric and/or product smells are not considered defects. Some items may have a new product smell based on different materials used in manufacturing and packaging. Returns based on a new product smell will be subject to standard return policy return fees.
Color Variation - when buying online each individuals color screen resolution is not set up in an identical matter, and can result in difference in color perception. Home and Living is not liable or responsible for customers disappointment in color variation when the correct item has been sent.
Weather / Rain - Home and Living will not be responsible for loss and/or damage arising from causes not the fault of Home and Living such as rain, any weather related issue and from Acts of God.
Missing Hardware – In the instance an item arrives and is missing a piece or multiple pieces of hardware, Home and Living will send replacement hardware free of charge. Please be advised that missing hardware is not considered damaged or defective and in the instance a customer chooses to return an item due to missing hardware it will be in accordance with standard return policy and will be subject to standard return fees.
Missing Parts – In the instance an item arrives and is missing a part or multiple parts, Home and Living will send replacement parts free of charge. Please be advised that missing parts is not considered damaged or defective and in the instance a customer chooses to return an item due to a missing piece it will be in accordance with standard return policy and will be subject to standard return fees.
Non Visible and Non Structural Damage/Defect
FABRIC: A small fabric tear in a non visible/ non structural location for example underneath or in between cushions, back of upholstered headboard, underneath chair/sofa/loveseat - are not covered under Home and Living warranty. Returns for this reason will be subject to standard return policy return fees.
WOOD: A scratch, knick, dent, unfinished surface underneath a table top, bottom of leg, underneath armrest, back of headboard - are not covered under Home and Living warranty. Returns for this reason will be subject to standard return policy return fees.
Parts Replacement - Home and Living will order the parts from the manufacturer. This typically takes 4-7 business days. Once we receive your part, we will immediately ship it out to you, and will email you with your tracking information. If the customer will not be able to receive the parts shipment it is the responsibility of the customer to notify Home and Living right when the part is ordered, in order to avoid it being shipped and refused. Home and Living will not resend any part that is refused, and the customer will need to pay additional fees to have a replacement part reshipped.
Please note the following stipulations:
If parts are available nevertheless the customer would like to return, return will be subject to standard return policy including 15% restock fee and deduction of outbound shipping cost.
After reviewing pictures, in some instances where a part is not easily replaceable a partial refund option can be discussed and determined at that time.
In an instance a customer cannot or has not provided photographs - return will be subject to inspection upon arrival at Home and Living’s facility. Customer will be notified if reported damages are not found, and standard return policy fees will apply.
Home and Living cannot provide additional packaging material, disassemble service, nor can it assist in repackaging of any item.
For LTL Freight Damage
At the time of delivery please carefully inspect the outside of the packaging before the delivery personnel leave your home. It is important to clearly indicate if there is any visible damage to the packaging or items on the delivery paperwork.
For LTL we have 24 hours from the time of delivery to file claims with carrier, please notify us within 24 hours if you have LTL visible damage.
Home and Living will not be responsible for loss and/or damage arising from causes not the fault of Home and Living or from Acts of God, force majeure, natural disasters, public disturbances, or acts of subversive groups, guerrillas, or organized crime, or for any other acts or omissions of government authorities, whether federal, state, or municipal.
If a shipment is not received by the expected delivery date and tracking does not show an estimated delivery date:
Please notify Home and Living all tracking delays, and lost shipments within 15 days of expected delivery date. There might be an unexpected travel delay, and we can assist you and update you of the details. In instances that a carrier has lost a shipment please notify Home and Living immediately, and we will file a Lost Trace with the carrier. The carrier will respond back within 48 hours and report if the package was located or is indeed lost. If package is lost, a full refund will be issued, if package is found, a reattempt at delivery will be set up.
If a tracking number indicates completed delivery, but a package has still not been received:
Please notify Home and Living within 5 days of the tracking delivery date. Please double check the following: Inside garage, side door or back entrance, neighbors, front desk, and/or anyone else living with you etc. If Home and Living is notified within 5 days, the carrier will be contacted and a Lost Trace will be opened. The carrier will respond within 48 hours and report if they have been able to locate your package or confirm if it is indeed lost. If package is lost, a full refund will be issued, if package is found, a reattempt at delivery will be set up. If Home and Living is notified after 5 days of the carrier delivery date, Home and Living can contact the carrier to assist in a trace, however a refund can no longer be issued past this time.
The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Home and Living reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products are subject to change without notice. Errors will be corrected when discovered and Home and Living reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted). Home and Living reserves the right, at its sole discretion, to refuse or cancel any order for any reason.
Furniture made by various manufacturers, sold by Home and Living may contain a Prop 65, hazardous materials warning.
Prop 65 has a list of 800 plus materials and ingredients, many of which are common elements used in the production of modern day furniture such as PVC, wood, dust, brass , and some clear coats.
In addition there is a flame retardant chemical currently that is required by the law of the state of California to be added to upholstered furniture foam and is now included among the chemicals that require the Proposition 65 warning. Within the list of elements in Proposition 65 are common additives found in products such as jewelry, lamps, ceramic tableware, lead crystal glasses, electrical cords, automobiles, beauty products and furniture. For Coaster products in specific, the prop 65 warning is placed on each of their items, since there is a possibility that one of the hundreds of elements listed in Proposition 65 can be found in any Coaster products or packaging. Coaster is required to include the proposition 65 warnings on all Coaster products.
Returns due to this warning label are considered standard returns and standard return fees are applicable.
Home and Living is not liable for any injury or damage incurred from any items purchased through Home and Living, at the time of delivery or any time after, for the entire duration of use of the item.